In order to treat you as efficiently and effectively as possible, we agree on a specified time period to treat you. We dedicate this time period to you especially. Therefore, we must ask you to arrive in time for your appointment, so that we can maintain our schedule. Appointments can be cancelled no later than 24 hours in advance, by telephone or by informing our front desk employees. If you show up too late for an appointment, it may be that the treatment cannot be completed entirely according to our planning or may even be cancelled entirely, due to the resulting time loss. These costs are not covered by your (supplemental) dental plan.
We try to timely treat all of our patients. However, the quality of our treatments is our highest priority, which means that treatments may sometimes take longer than expected, for instance in the event of an emergency. If this means your treatment starts later than scheduled, you may rest assured that we shall also dedicate the time necessary to provide you with a proper treatment.
If you wish to cancel or move an appointment, you need to notify us by phone at least 24 hours in advance. In the event that you do not timely notify us of a no-show, we are forced to charge you for the reserved time period. In the event of repeated no-shows or untimely cancellations, we reserve the right to drop you as patient of our dental practice.
We send a reminder to our patients via SMS. This is a free, extra service, from which no rights may be derived. Thus, in the event that you do not receive a reminder from us, this does not mean that your appointment is cancelled.
KNMT payment conditions for dental care
General 1. These payment conditions apply to the dental care provided in a dental practice or an orthodontic practice, hereafter referred to as care provider. The payment conditions are part of the treatment agreement.
2. In these payment conditions, the legal representative of the patient is also included in the term 'patient'.
3. The costs of treatment are calculated in accordance with the current rates list, which has been determined and published by the Nederlandse Zorgautoriteit (NZa or Dutch Health Authority).
4. In the event a patient is unable to show up for an appointment, he/she needs to cancel it no later than 2 office days in advance. If the patient does not cancel the appointment in time, the healthcare provider may charge him/her for the reserved time period.
5. In the event that a treatment is required which, according to the Nederlandse Zorgautoriteit, needs to be quoted in advance, the healthcare provider will give a quote in advance. The patient will be notified in the event of complications during the treatment, in the event the projected time period will be exceeded and/or in the event the budget will be exceeded by more than 15 %. The projected time period of an orthodontic treatment is only an indication and no rights may be derived from this.
6. The patient is to direct any questions about the bill to the healthcare provider within 14 days after the invoice date. For independent advice and information about dentistry, the patient may contact the Tandheelkundig Informatie Punt (Dentistry Information Centre or TIP), by calling 0900 202 5012 (paid service number).
7. The cost of a treatment of a patient under 16 years old are at the expense of his/her legal representative. A patient of 16 or 17 years old personally owes the cost of his/her treatment, unless the legal representative has declared in writing that he/she will pay the cost.
Payment term and penalties 8. The patient needs to pay the invoice within 30 days after the invoice date. This term also applies in the event the health insurer of the patient directly pays the healthcare provider.
9. If the patient has not paid the invoice within 30 days after the invoice date, the patient shall be in default without any further notice of this is required. The patient shall receive a payment reminder.
10. If the patient has not paid within 14 days after the date of the payment reminder, the healthcare provider is entitled to taking collection measures or to engage third parties for this purpose. As of that moment, the patient owes the legal interest per month or a part of that, calculated over period during which the default continues.
11. If the healthcare provider sends a second and any subsequent payment reminder, the healthcare provider is entitled to charging the patient.
12. All judicial and/or extrajudicial collection costs pertaining to the collection of the claimed amounts, will be at the patient's expense. The extrajudicial collection costs will be determined in accordance with the Besluit Vergoeding voor buitengerechtelijke incassokosten (Dutch Extrajudicial Collection Costs Decree). Any VAT which the healthcare provider is charged pertaining to the collection activities, will be forwarded to the patient.
13. Any payments made will first be subtracted from the oldest remaining debt(s).
14. In the event of late payment, the healthcare provider is entitled to suspending any further treatments or to only provide these for cash payments, unless the amount of the late payment, the necessity of dental treatment or an emergency does not allow this.
15. The payment obligation is not suspended if the patient submits a formal complaint about the invoice and/or treatment, unless the healthcare provider agrees to suspend the payment obligation.
16. The payment obligation does not cease when the patient cancels the treatment agreement or asks the healtcare insurer to transfer any information and affairs related to the treatment to another party.
17. If any provision of these payment conditions is void or voidable, this does not affect the validity of any remaining conditions.
These payment conditions have been submitted on 19 December 2012 by the Koninklijke Nederlandse Maatschappij tot bevordering der Tandheelkunde (Dutch Dental Association or KNMT) (at the time operating under the name Nederlandse Maatschappij tot bevordering der Tandheelkunde (NMT)) with the clerk's office of the Court of Utrecht under the number 12/2013.
You are personally responsible for submitting changes to your personal information (e.g. relocation, a new phone number, email address or a different insurer). In order to treat you effectively, it is highly important to know the current state of your health. Therefore, we also require you to notify us of changes in your health or use of medication.
In the event you experience pain and call us before 10:00, we will, if necessary, strive to make an appointment with you on the same day. If you call us later on the day, we cannot guarantee this. We have reserved fixed time slots in our agenda to treat cases of pain. Therefore, we cannot always accommodate your preferences regarding work and school schedules.
If, after 17:00 or in the weekends, experience pain which cannot wait until the next day, you may call the emergency service to inform which dentist is on duty at that time.
It is custom to visit the dentist on duty in case of an emergency, involving a tooth or molar. Also in the event of severe pain in one or multiple tooth, which cannot be relieved with painkillers and which cannot wait until the next office day, you may consult the dentist on duty.
If the treatment of any pain experienced during the weekends can be postponed to the next consultation hour, then we ask you to wait until then. In the event of very severe pain, severe subsequent bleeding, an accident or any other matters which you consider require emergency treatment, the dentist may also be contacted directly. In all cases, the dentist on duty will assess within which timeframe any treatment is necessary. The direct phone number of the dentist on duty can be ascertained via the phone number of Tandartsenkring Zutphen "0575-512288" or the telephone message of the dentist on duty.
When is treatment during the service not necessary?
Moderate pain, pain which can be relieved with painkillers, pain regarding dentures and loosened prosthodontics which do not cause major problems are typically issues which do not require emergency treatment. Sometimes these problems can be relieved during a less busy consultation hour, but it is at the dentist on duty's discretion not to treat these.
Please note that a visit to the dentist on duty will result in additional costs, which usually need to be paid in cash.
It is not always possible to pay by card for the emergency service. It is equally not always possible to refer the treatment directly to the insurer.
Depending on the nature of the symptoms, the costs may vary between 50 and 300 euros. After the treatment, your own dentist will be notified in writing which treatment you have received.
Tips:
arrive at the start of the consultation hour
proof of identity is mandatory
bring a list of any medication which you are using
We expect you to brush your teeth before your appointment with the dentist, preventative dental assistant or oral hygienist.
In the event the cost of a treatment exceeds € 250, a price quotation will be provided or sent to you. Price quotations describe standard treatments and are always subject to reservations. Naturally, unexpected additional costs cannot be quoted beforehand. Your dentist will always inform you on the reason and extent of additional costs. If you make an appointment after receiving the price quotation for the treatment in question, we assume you agree with that quotation.
You can receive your invoice by email or post. You yourself will receive the invoice — we will not send it directly to your health insurer.
Invoice by email
If you indicate you wish to receive your invoice by email, please be mindful (especially the first time) that the sender with the name “zorgmail” is not sent to your Spam/Junk folder. We send emails with confidential information via ZorgMail, so that these reach you securely.
Online banking
Tip:
Please check whether the invoice number matches the amount when you transfer the money. If you have multiple invoices to pay, please make separate transfers for each of these. If you compile multiple amounts and invoice numbers in one single transfer, our processing software will cause problems. This causes a lot of confusion and costs a lot of time to fix.
After receiving the invoice, it is also possible to pay it with cash or by debit card at the front desk. Debit card payments are only possible with a Dutch or Belgian debit card (Maestro/Bancontact). Please refer to our payment conditions for further information on payments.
Of course, we will keep an eye on your belongings, insofar as this is possible. However, you remain personally responsible for your own belongings. We are not liable for damage, theft or loss of your property. We recommend that you do not leave your belongings behind unattended.
Smoking is not allowed in the dental practice, at the entrance and on the premises.
We ask you to turn off the sound of your cellular phone, or to turn off your phone altogether, when you're in the waiting room and during treatment. Recording images, video and audio on our premises is not allowed, on account of the privacy of our staff and other patients.
If you wish to take a photo (or selfie) of your son or daughter being treated, this is usually not a problem, as long as you discuss this with your dentist before taking the photo .
We do not tolerate verbal or physical violence in our dental practice. Patients who display this behaviour will be dropped from our patient file. Furthermore, they will no longer be allowed to the dental practice.
As a patient of Mondzorg Kuijl, you may depend on our excellent service. However, events may transpire which may negatively affect the way you perceive us. In such an event, we would appreciate it if you share your dissatisfaction with us. Only then can we attempt to restore and enhance your faith in us.
Most complaints and/or notes can be resolved easily and quickly to the complete satisfaction of all parties involved, without the need for a formal procedure. For instance, you can notify us of your complaint by telephone or email and the employee in question can sometimes offer a solution immediately. If not, the dentist will consider the complaint and will (oftentimes in consultation) try to find a solution together with you. When the complaint has been resolved, we will consider it thusly.
However, if no solution can be found via these means which satisfies all parties involved, you may decide to submit a formal complaint. Our dentists are members of the KNMT-klachtenregeling (complaints arrangement of the Dutch Dental Association). For more information on this, you can view www.allesoverhetgebit.nl.